Introduction
At wheretoplayplinko.com, verifying the identity of our users is central to running a safe, lawful platform. This Know Your Customer (KYC) and Anti-Money Laundering (AML) Verification Policy explains how we confirm who our users are, how we guard against money laundering and the financing of illegal activity, and what we expect from players during the verification process. Our approach is built to align with the financial-crime and gaming regulations that apply in Australia.
Regulatory Framework
Our KYC and AML controls are shaped by Australia’s Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (the AML/CTF Act) and the rules issued under it, which are administered by the Australian Transaction Reports and Analysis Centre (AUSTRAC). Gambling and gaming services are treated as reporting entities under this framework, and the regime has been strengthened by the reformed AML/CTF Rules taking effect through 2026. We monitor changes to these obligations on an ongoing basis so that our verification practices stay current.
Why We Carry Out Verification
Verification protects both our users and the integrity of the platform. Confirming identity allows us to prevent underage access, detect and deter fraud, stop stolen payment methods from being used, and ensure that funds moving through the platform are not connected to money laundering or other financial crime. It also lets us make sure that each account belongs to a single, genuine person of legal age.
Customer Due Diligence
Before a user can fully access real-money features, we apply customer due diligence (CDD) to establish and confirm their identity. As part of this process we may ask for information and documents including:
- Full legal name, date of birth and residential address.
- A valid government-issued photo ID, such as a passport or driver’s licence.
- Proof of address, for example a recent utility bill or bank statement.
- Verification of the payment method used for deposits and withdrawals.
Enhanced due diligence may be applied where a transaction or account presents a higher risk. Under the reformed Australian rules, initial due diligence checks apply to gambling services from a lowered threshold, and we may request verification at any stage where our risk assessment requires it.
Age and Identity Confirmation
Real-money gaming, including Plinko, is strictly limited to individuals who are of legal gambling age in Australia. We verify age as part of every identity check, and any account found to belong to a minor will be closed immediately, with any associated funds handled in line with our policies and applicable law.
Source of Funds Checks
Where activity warrants it, we may ask a user to explain and evidence the source of the funds they are depositing. This is a standard AML safeguard designed to confirm that money entering the platform has a legitimate origin. Until any such request is satisfactorily resolved, we may place limits on the relevant account.
Ongoing Monitoring and Suspicious Activity
Verification is not a one-off event. We monitor account activity on an ongoing basis for patterns that may indicate money laundering, fraud or other prohibited conduct. Where we identify activity that meets the relevant reporting criteria, we are obliged to report it to AUSTRAC, and we may do so without notifying the user, as required by law.
Data Protection and Privacy
All personal information collected for KYC and AML purposes is handled in accordance with the Privacy Act 1988 and the Australian Privacy Principles. We collect only what is necessary to meet our legal and verification obligations, store it securely, restrict access to authorised personnel, and retain it only for as long as the law requires. Further detail on how we handle personal data is set out in our Privacy Policy.
Consequences of Failing Verification
If a user is unable or unwilling to complete verification, or if the information provided cannot be confirmed, we may suspend or restrict the account, withhold withdrawals, or close the account entirely. These measures protect the platform and are a necessary part of meeting our regulatory responsibilities.
Record Keeping
We keep records of the identity documents, verification steps and transaction information gathered under this policy for the period required by the AML/CTF Act and related rules. These records are maintained securely and made available to regulators where we are lawfully required to do so.
Updates to This Policy
As Australia’s AML/CTF framework continues to evolve, we reserve the right to revise this policy to reflect new legal requirements and best practice. Any material changes will be published on this page, and continued use of the platform after an update constitutes acceptance of the revised policy.